Hi guys,
I am having a problem with my car pickup and I believe that my CA is delaying it for some unknown reason. I was supposed to pick up my car on Saturday and my CA called me early in the morning telling me that there's a match issue with insurance, contract and credit address for which he needs to wait till Monday to talk to some people at BMW Financial Services. This morning he called me telling me that everything is OK and when would I like to pick it up. I told him tomorrow, and since he's on training tomorrow, he will call me back with person who I will be dealing with for pickup. He didn't call me all day, and when I called dealership, he was gone for the day. I have a feeling that he's delaying my car pickup.
What do you guys think might be behind this? Did anyone had a similar experience? Should I go and talk to the dealership manager? Can I go and pick up a car even thou he will not be there?
Thank you.
I am having a problem with my car pickup and I believe that my CA is delaying it for some unknown reason. I was supposed to pick up my car on Saturday and my CA called me early in the morning telling me that there's a match issue with insurance, contract and credit address for which he needs to wait till Monday to talk to some people at BMW Financial Services. This morning he called me telling me that everything is OK and when would I like to pick it up. I told him tomorrow, and since he's on training tomorrow, he will call me back with person who I will be dealing with for pickup. He didn't call me all day, and when I called dealership, he was gone for the day. I have a feeling that he's delaying my car pickup.
What do you guys think might be behind this? Did anyone had a similar experience? Should I go and talk to the dealership manager? Can I go and pick up a car even thou he will not be there?
Thank you.