BLUETOOTH and 2004 330ci convertibles INCOMPATIBILITY at present time
Found this post when researching the options for my car. I wanted to know if the navigation screen would be visible with my convertible top down (2004 Orient Blue/Sand 330ciC with NO option spared - Hardtop, Steptronic, Sport, Cold Weather & Premium packages, rear side airbags, 6 CD changer, alarm, Xexon headlights, park distance control & fee-activated BMW assist).
It details an 2204 330ci convertible owner's frustration with trying to get Blue Tooth to work.
Subject: Re: 2004 BMW 330i and Blue tooth
View: Complete Thread (5 articles)
Original Format
Newsgroups: alt.autos.bmw
Date: 2003-12-01 16:19:04 PST
It is available from BMW for the 2004ci, but NOT for the 2004 330cic.
I ordered the phone, they tried to install it (yes, an authorized BMW
dealership and service center), they kept the car two days, and gave up in
despair. I then spent several weeks trying to reach corporate without
success and gave up in disgust.
The 330cic has a volume control to adjust volume (louder) when the top is
down. The service center claims that the kit is incompatible with the
volume control and results in the volume going in the wrong direction with
the danger of bursting speakers and eardrums.
BWM North America claims only that it is not available, the engineers are
working on it, and hope to have it Real Soon Now.
All my attempts to contact BMW in other countries (UK, GE, NL) get routed
back to the poor hapless customer rep ("Tricia") in BMW NA who gives me the
same canned response.
When I threw a hissy fit, the poor hapless soul's supervisor wrote back to
say:
QUOTE
Congratulations on the purchase of your new 2004 BMW 330Cic. We appreciate
your business and are happy to read of your excitement regarding your new
BMW and Bluetooth technology. I am Tricia's supervisor and have reviewed
your questions and concerns.
I agree Bluetooth technology is an amazing feature and advancement in the
cellular industry and I can understand your eagerness to get this installed
in your new BMW. I apologize that I have to reiterate that the service
department was correct when they explained to you that the Bluetooth
technology is not available on your model at this time. There are specific
electronic and component requirements for Bluetooth technology on each BMW
model. Our engineers are diligently working on the compatibility and
needed hardware for the 2004 BMW 330Cic. There should be more information
shortly regarding the availability of a Bluetooth accessory kit for your
BMW 330Cic and we appreciate your patience during this exciting time.
It is best for you to stay in contact with your center, as they are
provided with the most up-to-date information regarding the availability of
Bluetooth technology. We would be delighted to contact the Parts Manager
and let him know you are still interested in this accessory if you would
like for us to do that. If you would like to discuss this further please
call us at 800-831-1117 or respond to this e-mail.
UNQUOTE
All of which throws in a lot of marketing hyperbole but still says it isn't
available for the cic. I know that.
My response was
QUOTE
Thank you for your reply.
Regarding all the marketing hyperbole, I'm not all that excited or amazed. I
was just concerned that I was getting a computer generated answer instead
of a logical comprehensive reply from a responsible person who could look
beyond the answer on the screen.
Now I get cheerful marketing hyperbole but the same answer, "It is not
available." I know that.
What I still do not have is the answer that BMW senior management knows
about this, nor an answer as to when it will be available, nor an answer to
why all this information was included with the car without the capability
being available, nor an acknowledgement to the fact that they *did* have a
kit for the convertible that just didn't work, etc. etc. etc.
I suspect I never shall get those answers so shall not spend any more time
on this.
Please do have [the service center] contact me when the product is
available.
Thank you for taking the time to putting a human face on the response.
UNQUOTE
to which I have received no reply, but that is ok. If they can't deliver the
results there is nothing to talk about.
Haven't had time to track down the actual mailing address of the CEO in
Germany, but when I do I'll give him an earful. (None of the websites give
mailing addresses that I can find.) I can't believe they would 1) prewire
the car 2) include documentation for the kit and 3) offer the kit for sale
if it hadn't been tested ten ways to Sunday in Germany. My guess is they
just haven't gotten around to properly instructing the folks on this side
of the pond, and the latter don't have the time or motivation to track it
down.
I DID get a call from their marketing people asking for a customer
satisfaction reply, gave them all ones for the service department because
of this.
But, I have a life and have to work, so haven't taken the time to pursue it
further. I'll bet they can make it work in the UK, where they just
instigated a NO CELL PHONE WHILE DRIVING policy...
Cheers, Andy
Kaos wrote:
> On 30/11/03 4:46 pm, in article
> I9pyb.28127$aN3.26261@newssvr29.news.prodigy.com, "ag"
> <ageisse@pacbell.net> wrote:
>
>> Sales told me that "blue tooth was availble" for the 330i. But I can't
>> find
>> it on the web site, or the sales brochure. Is it true? Made by BMW or
>> aftermarket?
>>
>>
> It's BMW, and well worth it. It will also allow you to select the more
> expensive voice activation feature for BMW, which integrates cd
> interchanger, sat nav and phone functions.