"I have had some odd problems in the past and was only sent home because they can't recreate the problem.
So, will they? I guarantee that they can't recreate the problem.
Face it, not being able to recreate the problem means BIG SAVING for them.
Only a fool would say that they could recreate the problem especially if the customer doesn't know how to recreate the problem."
Do BMW dealerships save big by not doing warranty repairs? I'm not sure about BMW, but with most other dealers are reimbursted by the manufacturer after submitting a warranty claim. Do BMW dealers have to absorb the cost of warranty repairs themselves?
As to recreating the malfunction, I think that depends on the dealer. If they are smart, they will help you keep your car working as it should. Skirting an issue with your car will tend to make someone want to go elsewhere. At least that is how I see it. That being said, if you are having trouble getting the warranty service that you need, try elsewhere.
Fortunately, I haven't had any problems with my 325i, of course it's not very old, but so far, I have been amazed at how well I've been treated. I have heard stories of salesmen that act as if you can't afford a BMW and don't seem to want to give you the time of day. When I bought a 325i in may, I was totally amazed at how well I was treated. I bought the lease expensive car I think BMW sells here in the US and they treated me like a king! I really hate buying cars, all the sale tricks etc., but I really enjoyed buying my new BMW because of the courtious and respectfull way the I was treated. I know where I'll be buying my next car.