Do you really think that it’s OK to buy a brand new luxury car and have the dealer install a rebuilt transmission? Don't you think BMW has to go a little further in customer service then just wait until the customer discovers a potential dangerous problem before acting on it? You would expect a lot better service from a Honda or Toyota costing thousands less. This is unacceptable behavior from any company.
Sliptronic Fixed !!!
- Thread starter Boston Bimmer
- Start date
Just being realistic...
Well, I don't consider the problem "dangerous", it was just annoying. And I could care less if the transmission casing is a recycled unit, I don't spend any time looking at my transmission casing. The internal components are all new, it's just the casing that is recycled. Ultimately, I judge it on how it drives. I had electrical problems on my last Mercedes, and that was WAY more of a PITA than this has been.
Again, I'd rather have not had this to deal with, but as long as it's fixed and all I had to do was give them the car for a day with a loaner, it's not like I'm going to become an anti-BMW crusader. I think there is a lot of typical internet pontificating going on with this board, and everyone has gotten wrapped up in the frenzy, so it seems worse than it is. I'll probably just stop reading these threads soon, but I feel bad for new owners who come here looking for information and they have to wade through all of these accusations and conspiracy theories........ when all they really want is just to know how to get the problem resolved on their OWN car. One curious thing I've seen is that on the other BMW boards I visit, there is rarely a reference to this issue, and it certainly doesn't dominate the discussions on the board.......... [???1]
Well, I don't consider the problem "dangerous", it was just annoying. And I could care less if the transmission casing is a recycled unit, I don't spend any time looking at my transmission casing. The internal components are all new, it's just the casing that is recycled. Ultimately, I judge it on how it drives. I had electrical problems on my last Mercedes, and that was WAY more of a PITA than this has been.
Again, I'd rather have not had this to deal with, but as long as it's fixed and all I had to do was give them the car for a day with a loaner, it's not like I'm going to become an anti-BMW crusader. I think there is a lot of typical internet pontificating going on with this board, and everyone has gotten wrapped up in the frenzy, so it seems worse than it is. I'll probably just stop reading these threads soon, but I feel bad for new owners who come here looking for information and they have to wade through all of these accusations and conspiracy theories........ when all they really want is just to know how to get the problem resolved on their OWN car. One curious thing I've seen is that on the other BMW boards I visit, there is rarely a reference to this issue, and it certainly doesn't dominate the discussions on the board.......... [???1]
I agree with you on not waiting till the customer discovers it. But I hate to tell you something, all the auto manufactures put rebuilt trannys into cars. It's common practice ... the norm actually. Stinks. But not much you or anyone can do about it. You can put up a stink, your dealer will promise you that you're getting a new one, and then it will actually be a rebuilt one (you'll find out after the work is done). That's what happened to me.
Well guys, I picked up the 325ci from the dealership last night and I looked at the build date: 10/03. I told the sales manager of this problem and he "promised" me that the tranny slippage is a RARE occurence. Anyway, I took the chance and signed the papers. So far (knock on wood) the tranny goes through the gear selector and into each gear without any hessitation. Thanks for all your help.
The only time you'll notice the issue is after the car has sat overnight, when you first start it in the a.m., put the car in D (or R to back out, then D) and see if there's a delay before the car starts moving forward. If your tranny has the problem, what you'll feel is that you're stepping on the gas, and the engine is revving, but the car doesn't move. After a few seconds (it was about 5 sec. on average in my car) it will "catch" and the car will start moving. This may not show up for a few hundred miles, so just keep an eye on it in the mornings. If you start to see these symptoms, print out the TSB and take it to the service department and tell them that you're having this exact issue and that you'd like the new transmission ordered for your car.
Enjoy the new car!![[:)]](/images/smilies/smile.png "Smile [:)]")
Enjoy the new car!
jarelj said:
. ....If you start to see these symptoms, print out the TSB and take it to the service department and tell them that you're having this exact issue and that you'd like the new transmission ordered for your car.....
Well, if you want the "real" one, it will cost you $25 at www.bmwtis.com. The number is SIB 24 07 03 dated February 2004. Someone posted an excerpt from it on this thread also: http://www.bmwboard.com/forum/showthread.php?s=&threadid=7604
That excerpt is probably enough to take to the dealer, they can look it up by the number on their end. I paid the $25 and got the real one, just because I was curious what else was on it, but that's probably overkill at this point. The "real" one is copyrighted by BMW, otherwise I would post it out here.
That excerpt is probably enough to take to the dealer, they can look it up by the number on their end. I paid the $25 and got the real one, just because I was curious what else was on it, but that's probably overkill at this point. The "real" one is copyrighted by BMW, otherwise I would post it out here.
My slip fixed
February 9, 2004 purchased 2004 325i
February 10, 2004 with 50 KM (31 miles) I noticed slipping. I had to wait 10-20 seconds in the morning. Phoned dealer to notify of problem.
waited........til....
March 22, 2004 dealership called to arrange time for replacement of transmission. Apologize for the wait because the transmission had to come from Germany.
March 24, 2004 transmission replaced but with a REmanufactured. Dealer said I was getting a "new" one. I guess they forgot the REmanufactured part.
March 25 and 26, 2004 did not notice any slipping problems.
comments:
Did notice the faster shifting in sport mode or manual shifting. My dealership was excellent in customer service. The only negative I can mention is the tranny is a REmanufactured and I had to wait for the tranny.
February 9, 2004 purchased 2004 325i
February 10, 2004 with 50 KM (31 miles) I noticed slipping. I had to wait 10-20 seconds in the morning. Phoned dealer to notify of problem.
waited........til....
March 22, 2004 dealership called to arrange time for replacement of transmission. Apologize for the wait because the transmission had to come from Germany.
March 24, 2004 transmission replaced but with a REmanufactured. Dealer said I was getting a "new" one. I guess they forgot the REmanufactured part.
March 25 and 26, 2004 did not notice any slipping problems.
comments:
Did notice the faster shifting in sport mode or manual shifting. My dealership was excellent in customer service. The only negative I can mention is the tranny is a REmanufactured and I had to wait for the tranny.
![[B)]](/images/smilies/icon_smile_blackeye.gif "Black Eye [B)]"){kind=icon}
![[thumb]](/images/smilies/icon_smile_thumb.gif "Thumbs Up [thumb]"){kind=icon}
Update on the transmission replacement. Car runs fine, no further acceleration problems when cold.
NOW, there is a whirring noise noticable around 35-45 mph, and it started just after the tranny was replaced. It makes this noise also when coasting in neutral. I took it by the dealer, and the service tech said it could be a wheel bearing, which seems odd after 2000 miles. Could![[bigcry]](/images/smilies/icon_smile_bigcry.gif "Big Cry [bigcry]")
it be the differential???
NOW, there is a whirring noise noticable around 35-45 mph, and it started just after the tranny was replaced. It makes this noise also when coasting in neutral. I took it by the dealer, and the service tech said it could be a wheel bearing, which seems odd after 2000 miles. Could
it be the differential???![[wiggle]](/images/smilies/icon_smile_wiggle.gif "Wiggle [wiggle]"){kind=icon}