Stop complainng about steptronic and...

[Car_54]

Thought you were done posting??

One last thing... I invite you all to ask your local BMW dealership shop foreman if anything I said is untrue.... If they have been working the problem from the beginning they will confirm all that I have said.... So please go ahead and call.

Better yet, GET IT IN WRITING!

At this point don't you understand that is the equivalent of asking the wolf what happened to the chickens?

Stated again, facts are simple:

Software tweek did nothing
Clutch pack damages engine and torque converter from over revving
As per BMWTIS 24 07 03 "Dealership is to replace the transmission" (psst it is in writing)

 

[Trading_up_2_330Ci]

Please tell me you are kidding

Go to the following NHTSA site:
http://www-odi.nhtsa.dot.gov/cars/problems/tsb/tsbsearch.cfm

Share your experience by completing the questionaire. Foolish to continue complaining without doing something proactive. I hope the administrators allow this reference to remain posted to enable us the members some path to resolving this common problem.

Thanks

My car is on due in to port this weekend. Why are you guys joking about this bs? I waited a year to get the more aggressive front end on the coupe and all the while BMW knew there was a defect? This sucks. If the car so much as thinks about hesitating it will taken back immediately. You guys accepted a new clutch and or tranny on a new car? curayzzy

 

[cdotger]

Re: Thought you were done posting??

Better yet, GET IT IN WRITING!

At this point don't you understand that is the equivalent of asking the wolf what happened to the chickens?

Stated again, facts are simple:

Software tweek did nothing
Clutch pack damages engine and torque converter from over revving
As per BMWTIS 24 07 03 "Dealership is to replace the transmission" (psst it is in writing)

Again Car_54... where do you get this info

"Clutch pack damages engine and torque converter from over revving"

Is this listed in a TSB or an BMW doc.....

Why should I believe info from you?

Who's providing false info?

 

[cdotger]

car_54... you never answer questions

ANSWER

 

[IMPORTERofRECORD]

Re: Please tell me you are kidding

My car is on due in to port this weekend. Why are you guys joking about this bs? I waited a year to get the more aggressive front end on the coupe and all the while BMW knew there was a defect? This sucks. If the car so much as thinks about hesitating it will taken back immediately. You guys accepted a new clutch and or tranny on a new car? curayzzy

Not all of us have accepted the "party line" from BMW and their dealers. I cancelled my order last week. The dealer would not do anything to assure me my car was not going to have the same defective steptronic transmission everyone else has been complaining about. Kept telling me "nothing to worry about if the tranny slips it is covered under warranty" Most people want to talk about how to fix the problem after it is present. I chose to not have the problem at all. After BMW completes the recall campaign and puts in writing that the problem is fixed I will be at the front of the line for another E46. Please post here if dealer puts anything in writing for you. Good luck.

 

[LarryE]

Re: Re: Please tell me you are kidding

Not all of us have accepted the "party line" from BMW and their dealers. I cancelled my order last week. The dealer would not do anything to assure me my car was not going to have the same defective steptronic transmission everyone else has been complaining about. Kept telling me "nothing to worry about if the tranny slips it is covered under warranty" Most people want to talk about how to fix the problem after it is present. I chose to not have the problem at all. After BMW completes the recall campaign and puts in writing that the problem is fixed I will be at the front of the line for another E46. Please post here if dealer puts anything in writing for you. Good luck.

I actually agree with you. Good strategy. I don't blame you one bit, especially with no committments. Surprised that they just didn't tell you that you won't have a problem ... even if they weren't sure. But if I had an order in, I might have done the same thing. Would depend on how close to delivery it was, and how bad I wanted it. All that in the context of the fact that it is supposed to have been fixed as of December.

 

[Kirby]

 

[cdotger]

Re: Re: Thought you were done posting??

Again Car_54... where do you get this info

"Clutch pack damages engine and torque converter from over revving"

Is this listed in a TSB or an BMW doc.....

Why should I believe info from you?

Who's providing false info?

[???1] Car_54... where are you??????? when you get back make sure you answer my question. I think everyone with the clutch pack fix is waiting for your reply so we can take it to BMW and demand a new tranny. BTW.... BMW and BMWNA say that you are incorrect... So I will need some hard evidence.

 

[IMPORTERofRECORD]

I actually agree with you. Good strategy. I don't blame you one bit, especially with no committments. Surprised that they just didn't tell you that you won't have a problem ... even if they weren't sure. But if I had an order in, I might have done the same thing. Would depend on how close to delivery it was, and how bad I wanted it. All that in the context of the fact that it is supposed to have been fixed as of December.

They repeatedly told me the problem was resolved and if by some slim chance my car had the defect it would be covered under warranty. I said I do not want to take possession of a car and then have such a major component yanked out of it. The only thing more involved would be replacing the engine. Sales manager understood my point but was towing the party line. Incredibly frustarting.[thumbd] They refused to put anything in writing for me.

 

[LarryE]

They repeatedly told me the problem was resolved and if by some slim chance my car had the defect it would be covered under warranty. I said I do not want to take possession of a car and then have such a major component yanked out of it. The only thing more involved would be replacing the engine. Sales manager understood my point but was towing the party line. Incredibly frustarting.[thumbd] They refused to put anything in writing for me.

Frankly, I'm not surprised that they wouldn't put anything in writing for you ... and I don't blame them. If they did, how would they define the criteria of when you could return the car and when you can't? You could conceivably bring it back because you "feel" the tranny isn't engaging properly, and there may be nothing wrong with it. They open themselves to too many possible ways for that to get abused.

If I had known prior to taking delivery, I would have considered cancelling also ... and waiting till I knew the problem was resolved. I think you did a smart thing there.

 

[Trading_up_2_330Ci]

They repeatedly told me the problem was resolved and if by some slim chance my car had the defect it would be covered under warranty. I said I do not want to take possession of a car and then have such a major component yanked out of it. The only thing more involved would be replacing the engine. Sales manager understood my point but was towing the party line. Incredibly frustarting.[thumbd] They refused to put anything in writing for me.

So what are we supposed to do? The G35 is nice and fast but lacks the quality build of BMW.
I think it is within reason to ask and get written confirmation that a defect is corrected.

 

[LarryE]

So what are we supposed to do? The G35 is nice and fast but lacks the quality build of BMW.
I think it is within reason to ask and get written confirmation that a defect is corrected.

I think it is within reason also. But I've never heard of such a thing being done. Guess it can't hurt to try. Good luck!

 

[Car_54]

Why not ask an independent shop what they know?

So what are we supposed to do? The G35 is nice and fast but lacks the quality build of BMW.
I think it is within reason to ask and get written confirmation that a defect is corrected.

You are supposed to protect yourself by not accepting the bunk dealers and BMWNA try to feed you. Use your own good judgement. It is the responsibility of BMW to deliver a vehicle free of defect. You would be hard pressed to find a more solidly built vehicle with such an outstanding reputation but his defective steptronic is a H U G E problem that is damaging that reputation. As stated elsewhere, BMW knows everything they need to know to act responsibly regarding the recall.

 

[cdotger]

Answer the question car_54......

 

[MrElussive]

The G35 is nice and fast but lacks the quality build of BMW.

I dunno about that !!!!!!!!!!!!!!!!!!

 

[Kirby]

Hehe, good one Mr. E!

 

[MrElussive]

Thanks, Kirby. I just re-read my post and I hope nobody took my post the wrong way. But just to clear it up, I'm not insulting BMW's build quality, I'm just defending the build quality of the G35 Coupe. It is actually incredibly well-built and has a very "tight" feel to it, similar to the way you feel when driving a BMW. Just wanted to clear it up, basically, so nobody takes my previous post the wrong way.

 

[BMW_Driver22]

this is very simple

You are supposed to protect yourself by not accepting the bunk dealers and BMWNA try to feed you. Use your own good judgement. It is the responsibility of BMW to deliver a vehicle free of defect. You would be hard pressed to find a more solidly built vehicle with such an outstanding reputation but his defective steptronic is a H U G E problem that is damaging that reputation. As stated elsewhere, BMW knows everything they need to know to act responsibly regarding the recall.

Car 54 can be gruff in his responses but he is right. The only corrective action BMW has deemed legally safe to put in writing is to

"REPLACE THE TRANSMISSION"

Several continue to ask him to provide proof that software patch then clutch patch are not valid. You are asking him to prove a negative and this is not possible nor logical. In arbitration or a court of law comments made by service advisors, sales people, managers, BMWNA reps is considered heresay. They are risking nothing by sharing their opinions with you. The companies legally binding "position" is what is put in writing after being vetted by engineering, manufacturing, operations, marketing and public relations. Why would anyone settle for an individuals opinion vs. a companies POSITION. [???1]

And never forget, opinions are like belly buttons, everyone has thier own.

 

[LarryE]

Re: this is very simple

Car 54 can be gruff in his responses but he is right. The only corrective action BMW has deemed legally safe to put in writing is to

"REPLACE THE TRANSMISSION"

Several continue to ask him to provide proof that software patch then clutch patch are not valid. You are asking him to prove a negative and this is not possible nor logical. In arbitration or a court of law comments made by service advisors, sales people, managers, BMWNA reps is considered heresay. They are risking nothing by sharing their opinions with you. The companies legally binding "position" is what is put in writing after being vetted by engineering, manufacturing, operations, marketing and public relations. Why would anyone settle for an individuals opinion vs. a companies POSITION. [???1]

And never forget, opinions are like belly buttons, everyone has thier own.

You are welcome to your opinion. I respectfully disagree. What has been stated is true: the replacement tranny IS the clutch pack solution. I don't understand how the statement can be made that the clutch pack solution is "faulty" without proof. If you want to call it "proving a negative" go ahead. But a statement like that is inappropriate without any factual backing. In my view, there is nothing wrong with proving a negative here. Otherwise, don't call it "faulty". That's rather strong language for a position where you have no facts to back it. If you wanted to say something like "The TSB states to replace the tranny. Because of this, and because the TSB says nothing about replacement of the clutch pack, I am inclined to insist on having the tranny replaced. Why would I do otherwise?" ... a statement like this would be more more appropriate and much more fair (and not nearly as confrontational). But face it, no one has any proof that the clutch pack isn't an officially sanctioned BMW solution. In fact, since the clutch pack replace costs BMW more money, it is reasonable to assume that this would be a very good reason for BMW NOT to include it as a solution in the TSB ... even if it is a legitimate fix for the problem.

Thoughts?

 

[Kirby]

Thanks, Kirby. I just re-read my post and I hope nobody took my post the wrong way. But just to clear it up, I'm not insulting BMW's build quality, I'm just defending the build quality of the G35 Coupe. It is actually incredibly well-built and has a very "tight" feel to it, similar to the way you feel when driving a BMW. Just wanted to clear it up, basically, so nobody takes my previous post the wrong way.

That's how I took it, as defending the G35, the timing and delivery was great.